Refund policy

Return Policy: We accept returns of products that are unused, unopened, and in their original condition within 30 days of the purchase date. To start a return, contact support@vitasweets.com with your order number and return request. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Return shipping costs are the customer's responsibility. If you use our provided prepaid return label, the actual cost of shipping will be deducted from your final refund. Items sent back to us without first requesting a return will not be accepted.

Refund Processing: Once a refund is approved, we will issue it to your original payment method within 14 business days. Shipping fees are not refundable.

Subscription Refunds: Subscription orders are not eligible for a refund if you cancel fewer than 3 business days before the renewal date.

International Exclusion:  Returns are not accepted on international orders.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.